Exabytes Hosting Sucks – Updates

Let me refresh about Exabytes Hosting Support service and the replied i got from them since yesterday evening.

First Replied I got from David because i can’t view my site at all. (ALL SITE)

Dear Benny,

Sorry for the inconvenience caused. I have rectified the issue. The website can be browsed. Please give it a try after reboot your internet connection as there might be dns cache from your end.

If you have any enquiries, please do not hesitate to contact. Thank You.

Best Regards,

David
………………………………..
System Engineer (Level 2),
Exa Bytes Network Sdn Bhd

After this replied:

As of now 2.30pm 29 April 2008 Reply Number 2 from David

All my site i mentioned still in ERROR and

Dear Benny,

Please give a try again to browse your websites. However, please ensure the ip that will refer is ‘210.48.157.107‘ from following steps,

- click start > click run > type ‘cmd’ > type ‘ping bennyliew.com‘

Note : Do apply to the rest domain as well.

FYI, the old web pages will be referred when the ping result is ‘210.48.145.9‘. This is because I were browsing to the similar content as yours also.

I will place this ticket under on hold status while further checking the previous problem.

If you have any enquiries, please do not hesitate to contact. Thank You.

Best Regards,

David
………………………………..
System Engineer (Level 2),
Exa Bytes Network Sdn Bhd

As of now 2.30pm 29 April 2008 Reply Number 2 from David

Third Reply From HP Beng

Hello Benny,

Based on my checking as this issue was due to we have perform account termination on your old account in Korbu(210.48.145.9) server which redirecting the DNS to current Bramble(210.48.157.107) Server.

I am refer to ticket STR-508588 and found that actually our support do remind to change your DNS of your domain and addon domain to DNS detail as below for Bramble server on Wed, 27 Feb 2008 01:24:01 +0800.

Primary DNS : ns101.mschosting.com 210.48.145.137
Secondary DNS : ns102.mschosting.com 72.18.132.245

Please perform ping at your end as referred to David step if you still found that your IP is resolve to 210.48.145.9 then your side still cache to the older page and if your IP is resolve to 210.48.157.107 then your side is using the latest information.

Please proceed to change the DNS for all of your domain in your hosting account so we may proceed to the account termination on old hosting account.

If you have any enquiries, please do not hesitate to contact us. Thank you.

Best Regards,

HP Beng
———————-
System Engineer
Exa Bytes Network Sdn Bhd
Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com/help/

My Site still in ERROR, Content not Updated. (conclusion: ERROR ERROR except Limadang.com)

So now come another email:

Hello Benny,

The error showing in the URL http://www.malaysianphotographer.org/ is due there is file missing /home2/glomates/public_html/malaysianphotographer.org/includes/joomla.php

May I know if you have perform any deletion?

If you have any enquiries, please do not hesitate to contact us. Thank You.

Best Regards,

Ee Dawn
………………………………..
System Engineer
Exa Bytes Network Sdn Bhd

Web: http://www.exabytes.com | http://www.exabytes.com.my
Helpdesk: http://support.exabytes.com/help/

____________________________________________________________________________________

So now, I was wondering either these support staff working in the same office..or different office? or different geographic area? Eg: One in US, one in Singapore and one in India? I really really confused and Pissed OFF.

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