Let me refresh about Exabytes Hosting Support service and the replied i got from them since yesterday evening.

First Replied I got from David because i can’t view my site at all. (ALL SITE)

Dear Benny,

Sorry for the inconvenience caused. I have rectified the issue. The website can be browsed. Please give it a try after reboot your internet connection as there might be dns cache from your end.

If you have any enquiries, please do not hesitate to contact. Thank You.

Best Regards,

David
………………………………..
System Engineer (Level 2),
Exa Bytes Network Sdn Bhd

After this replied:

As of now 2.30pm 29 April 2008 Reply Number 2 from David

All my site i mentioned still in ERROR and

Dear Benny,

Please give a try again to browse your websites. However, please ensure the ip that will refer is ‘210.48.157.107‘ from following steps,

- click start > click run > type ‘cmd’ > type ‘ping bennyliew.com‘

Note : Do apply to the rest domain as well.

FYI, the old web pages will be referred when the ping result is ‘210.48.145.9‘. This is because I were browsing to the similar content as yours also.

I will place this ticket under on hold status while further checking the previous problem.

If you have any enquiries, please do not hesitate to contact. Thank You.

Best Regards,

David
………………………………..
System Engineer (Level 2),
Exa Bytes Network Sdn Bhd

As of now 2.30pm 29 April 2008 Reply Number 2 from David

Third Reply From HP Beng

Hello Benny,

Based on my checking as this issue was due to we have perform account termination on your old account in Korbu(210.48.145.9) server which redirecting the DNS to current Bramble(210.48.157.107) Server.

I am refer to ticket STR-508588 and found that actually our support do remind to change your DNS of your domain and addon domain to DNS detail as below for Bramble server on Wed, 27 Feb 2008 01:24:01 +0800.

Primary DNS : ns101.mschosting.com 210.48.145.137
Secondary DNS : ns102.mschosting.com 72.18.132.245

Please perform ping at your end as referred to David step if you still found that your IP is resolve to 210.48.145.9 then your side still cache to the older page and if your IP is resolve to 210.48.157.107 then your side is using the latest information.

Please proceed to change the DNS for all of your domain in your hosting account so we may proceed to the account termination on old hosting account.

If you have any enquiries, please do not hesitate to contact us. Thank you.

Best Regards,

HP Beng
———————-
System Engineer
Exa Bytes Network Sdn Bhd
Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com/help/

My Site still in ERROR, Content not Updated. (conclusion: ERROR ERROR except Limadang.com)

So now come another email:

Hello Benny,

The error showing in the URL http://www.malaysianphotographer.org/ is due there is file missing /home2/glomates/public_html/malaysianphotographer.org/includes/joomla.php

May I know if you have perform any deletion?

If you have any enquiries, please do not hesitate to contact us. Thank You.

Best Regards,

Ee Dawn
………………………………..
System Engineer
Exa Bytes Network Sdn Bhd

Web: http://www.exabytes.com | http://www.exabytes.com.my
Helpdesk: http://support.exabytes.com/help/

____________________________________________________________________________________

So now, I was wondering either these support staff working in the same office..or different office? or different geographic area? Eg: One in US, one in Singapore and one in India? I really really confused and Pissed OFF.

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Ok now what? I just finished talking with One Exabytes malaysia support staff named Yeoh, I emailed Andy the technical manager previously because of my web gallery problem (Can’t view my photos) then emailed support again yesterday evening, and today My emailed answered again with their support staff named Hp Beng.

What is the problem with Exabytes Hosting server? I’ved been using Exabytes.com.my Hosting service since last year. Now already more than one year. Was with their basic hosting package RM299.00 , however this year (february) there is a slightly increase on my blog and site visitors for limadang.com and bennyliew.com which exceeded my monthly bandwidth limitation = 100GB. For sure this is good for me…and my blog….BUT….

Then, Exabytes came out with a new great offer where with RM399.00 you can get 300GB Bandwidth, 300GB harddisk space, yup this is sound good! and i don’t have to worry about my site or blog suspended with the bandwidth limit issues. Well yes, migrated my hosting server to a better one, and at first all things went fine and smooth. However last month, Exabytes Bramble server experienced DDOS attack. and all my site was down for 24 hours , and intermittent for 1 week and until now.

But as of yersterday, Things getting bad bad bad and worst i can super worst. Issues?

1) Bennyliew.com

Site inaccesible for 4-6 hours since yesterday

Site content gone (restored back, but three of my latest post GONE)

my gallery installed in my bennyliew.com currently in ERROR mode totally ERROR can’t even view any photos nor to see the gallery main page.

Error (ERROR_STORAGE_FAILURE) :

2) www.undukngadau.com

This site totally in ERROR too!

Warning: require_once(/home/public_html/undukngadau/site/includes/version.php) [function.require-once]: failed to open stream: No such file or directory in /home2/public_html/undukngadau/site/includes/joomla.php on line 80

Fatal error: require_once() [function.require]: Failed opening required ‘/home/public_html/undukngadau/site/includes/version.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home2/public_html/undukngadau/site/includes/joomla.php on line 80

See the error above?

3) Malaysianphotographer.org

Suffered the same problem like www.undukngadau.com

4) Rithzal.com

suffered the same error like www.undukngadau.com

5) elainejongiji.com

Latest post Gone

The good thing?

Limadang.com working fine and good!!! THANK GOD!

The support staff said to me?

Based on my checking as this issue was due to we have perform account termination on your old account in Korbu(210.48.145.9) server which redirecting the DNS to current Bramble(210.48.157.107) Server.

I am refer to ticket STR-508588 and found that actually our support do remind to change your DNS of your domain and addon domain to DNS detail as below for Bramble server on Wed, 27 Feb 2008 01:24:01 +0800.

Please perform ping at your end as referred to David step if you still found that your IP is resolve to 210.48.145.9 then your side still cache to the older page and if your IP is resolve to 210.48.157.107 then your side is using the latest information.

My answer:

All site pointed to the latest IP not the old one.

My Question:

If i still didn’t point my domain name to the new DNS, the only problem i should face was, not being able to view my site at all or some good and friendly error message (not the standard Cpanel error)

Why all data and all content all site in ERROR if they migrated all my site to the new Bramble server? Aren’t all the files and data should be saved to the new Bramble Server? and not the old Korbu server?

From what i understand, they only redirect my old Korbu account ip to the new Bramble Ip in order for me to access my site with the old DNS address. BUT WHY, all of the sudden, my files and data gone? if they really migrated my site to the new hosting server?

So now what is the real problem? Is Exabytes.com Hosting Server sucks? Really really SUCKS? or SUCKS? or Simply SUCKS? or the people behind it SUCKS? I don’t KNOW i am still waiting for answer. I can’t say they are TOTALLY Sucks, because i at least SPEAK With the real Human being just NOW, replied my email Though there is NO GOOD and acceptable Explanation to what happened to my hosting account.

But at least the company not totally RUN BY MONKEYS !! thats the fact! but if my problem still persist what should i say? Sometimes i think.. the money you willing to spend doesn’t really give you the best quality or expectation!

Once i got the updates i will let you guys know about this! but if i am in the wrong side, i will bring this Post DOWN. beside now limadang.com are now with Exabytes.com.my Hosting !!!

P/S

At the moment, I don’t recommend you guys to take any of Exabytes hosting server package. This is because of their service performance and uptime problem. Just go for some others provider at the moment, beside i can say that Exabytes.com package is not that cheap.

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I don’t know if i am allergy to seafood already… I can’t really recall if this is because of Prawn or something else, The only thing i remember was,i did eat prawn..then the next day i got this allergy problem. My palm started to develop a crystal bubble at first it is not itchy at all. but after the second day its started to get worst.

Then, since i can’t stand it anymore, i decided to see my doctor, well he gave me a jab, and some medicine and cream for me to use. But without luck,until today i still had the allergy problem (Now day 8 already) So i went back to the same doctor again to ask why my allergy still exist. The doctor can’t really give me the answer, but he suggested me to get another jab, but i refused well, not that am afraid, but just a bit concerned and worried about the side effect of having a jab on and on. So i decided only to take medicine and this time, i asked the doctor to give the strongest medication.

Hmmm guess what…I don’t know if it is getting better or not… but from what i can see hmm.. it is still there..and i still to continue with my medication. Arghh am so tension and i am not enjoying it!! 8 days already…8 days…Hmm help help help…any ideas? or suggestion? please..

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