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  • Beware when using Fedex Courier Service in Malaysia! (FEDEX SUCKS)

    Posted on June 29th, 2007 FreeReason 28 comments

    I told you that i bought a new O2 handphone right? that’s 4 days ago. I didn’t tell you all that i bought another hand phone the next day. Brand (I-Mobile). This item is from Ebay too (but it’s also available in malaysia but only In KL i think)

    Now the item shipped and waiting for custom clearance (KL). one guy from fedex express called me just now and told me that my hand phone need a permit so that they can do the custom clearance. So i said oh ok, how do i go about it, and Mr. Ram told me, i will find the agent in Kota Kinabalu to help you (if available) . Huhuh in less than 5 minutes he called back and inform me that there is no agent available in Kota Kinabalu.

    So, i asked him back ,Mr. Ram, why i always have problem with Fedex service? i told him “previously i had almost the same old problem, This happen when i’m waiting my camera lens to reach me”. Custom hold the item for 2 days, and they (FEDEX) call me to verify the product and provide details (i mentioned everything from A-Z) ok. Finally the item sent to me after 1 week. (a long wait….)

    I thought this is simply a procedure of Fedex Delivery (then i said it’s ok, at least my lens reach me) But when i face the same problem today, i don’t think it’s normal anymore, I bought several item from US,Australia,China,UK (Nikon Point and Shoot Camera,Canon Digital SLR (Rebelxt),Nokia Hp (N95),Wide Screen LCD monitor (HannsG), O2 Accesories,(All delivery went smooth, no issues at all ,What’s the secret? they don’t shipped it using fedex)

    Weird? i think it’s weird. i asked the guy, “i wonder how do you actually do business and handle your customer request, this is not right, How come when i use other courier service everything works fine? Nobody send me SMS as early as 3.00AM in the morning to confirm whether to clear the item in custom or not? Do you think i don’t want to get the item that i already paid?”, Mr. Ram ask me “what was the item you bought sir?”, I said, Digital Camera,Camera Lense, LCD monitor (i forgot to mention the hp)then he replied ” Sir, You can’t Compare Apple with Orange sir, you have to compare apply with apple” Aiyoooo, this guy try to confuse me? (hehe funny), then i replied, Mr. Ram, I bought One Nokia Phone From USA (N95) and he said, “Oh really? no issues at all?” i said, “yeah no issues at all” Nationwide come to my office and deliever the item without any question.” He replied ” i think i know why, because that is NOKIA HP a very well known hp,  then i replied “Mr.Ram, this is just a standard hp, not even A super duper PDA phone like what i am expecting this coming Monday (O2 Atom Exec)”

    So i keep on telling him Fedex Service SUCKS, i said this is my second bad experienced (Don’t worry Mr. Ram, This will be my last time to use your service) He keep quite.

    Then i ask him “how do we go about this?, as i really wonder how come others courier service no issues and FedEx got issue?” he replied ” Ok, What i can do is , send me the details of your Handphone, so that i can ask the custom people to clear the item since this is just a standard Cell phone and available in Malaysia, that’s what i can do to help you, or worst come to worst, we may have to send the item back to Thailand.”

    Aiyoooo i spend 120USd for this and send back to the seller? Fedex malaysia, are u kidding me? Just now i told you about the agent  that can help me to get the permit to use the phone in malaysia right. You know how much it will cost me? RM350.00 that will double the cell phone price.

    I said NO, A big NO with the PERMIT.

    have you guys experienced any problem when you bought any item outside malaysia? especially using this courier service. Perhaps some of you may share the same problem. If you bought any Cell phone from Outside malaysia and you got it hassle free(Custome clearance) do let me know here

    Some of you might wondering, what kind of Cell phone required permit to be used in malaysia? hahaha it’s I–Mobile phone (A Double Mint Gum size hp) (From Samart company) i think this company did use MAWI AF to promote the product (Eh, doesn’t mean i bought the product, i love mawi, YAY)

    i-mobile Music capsule     310Available:August 06

    Specification

    • Triband (GSM 900/1800/1900 MHz)
    • Display OLED 65K colors – 96 x 96 Pixels (1.18″)
    • Rewind, Play/Stop, Forward
    • Ringtone MP3, 64-polyphonic
      -Vibration in Phone
    • Internal Memory 128 MB
      -External Memory: microSD (T-Flash)
    • 500 Phonebook Capacity

    Connectivity

    • Data Transfer – USB Port
    • Messaging
      - SMS

    Feature

    • MP3/MIDI/AMR Player , FM radio
    • Voice recording
    • Organizer,World Time, Alarms, Calendar
    • Thai input

    Battery

    • Li-Ion 830 mAh (Standard Battery)
    • Standby Time up to 200 hours*
    • Talk Time 3 hours*
    • Play Time 11 hours*
      *(Talk and standby time will be dependent
      upon network, SIM card and battery condition)

    i-mobile Multimedia Package

    • MP3 Fullsong 22 songs from GMM Grammy,RS and Shinhwa
    • Wallpapers 53 pictures
      - Cartoon picture from 2spot : Bloody bunny/
      P4 & The escape plan / Unsleep sheep / DADA
      - View picture
      - special picture from Shinhwa
    • Special ringtone from i-mobile 15 songs

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    28 responses to “Beware when using Fedex Courier Service in Malaysia! (FEDEX SUCKS)” RSS icon

    • FedEx…. I would have a party if they folded today. I had a $2,000 piece of equipment shipped to me by them — they dropped the package… we noted the damage to the driver. It was insured… after we set it up (computer component) and tried to make it function – guess what – the drop damaged it and it doesn’t work. File a claim — we did note damage and it was insured. Well … they want to inspect the packing – which — we don’t have anymore… BECAUSE – we weren’t told to keep it! Stupid – I know — I typically keep the packing on everything – but — since we noted the damage upon receipt and the driver inspected it – we figured the monstrosity could be disposed of. No way. Fedex says — the driver is NOT a Fed Ex employee, is not authorized to inspect a package and does not KNOW THEIR INSPECTION POLICY! (but I am supposed to!) So … we’re out of luck… Sitting on a $2K albatross…. NEVER, NEVER, NEVER will I work with FedEx again. They should be shot…. (can ya tell I just hung up the phone with them? lol) Whew — thanks for letting me air that!

    • Believe or not, last time i sent one package from Kota Kinabalu to KL, you know the pacakage delayed 2 days at Custom KL what da hEll? then my boss call me eh, bro have u sent the package? and i said already i gave him the tracking number and the boss told me it was held at the custom.

      And this FEDEX wants a complete detail about the product shipped SUCKS Fedex Malaysia SUCKS SUCKS SUCK FEDEX Malaysia SUCKS

    • hi ben…..

      next time used very trusted one like DHL & UPS…not having problem at all…

      :)

    • BTW ben

      i got the same hp…bought in KK la..wisma merdeka at RM299…

    • Ndutt, alalala rugi la nie :( hehe tebeli suda kekekkakak pa leh buat sama brand ka ndutt?

    • Hi there!! I’m also experiencing with the same problem. As u can see, 1 month ago I bought Palm Treo 650 from ebay. Its a smartphone and it cost me USD179 + Shipping USD25. The item was delivered using USPS (United States Postal Service) and it was supposed to reach me in 2 weeks period. Until now I have not yet received my item and I’m not happy about it. I searched the ebay forum and some Malaysians posted that the customs is the problem. I’m sure that my Palm Treo has arrived in 2 weeks time but my item is kept and held by the customs.

    • and if the customs had it, why they don’t call or somehow contact me ? The seller told me that he already ship the item to me and told me it must be the customs who are behind all these problems. Anybody had these problems and solved it ? please contact me. Bukan FEDEX saja sucks you know.. tu k#$t4m pun sama saja..

    • HI quexxera,

      I recieved both my phone today, The O2exec and the I mobile smallest phone

      So one from TNT Express and another one is FEDEX.

      If you have your tracking number or airway bill number you should be able to track your item. I tracked mine :) i supposed to have the phone on the 2nd july

      But since Custom required this Mobile Phone declared with permit from sirim, I have no choice but to get the permit from Sirim, Each phone cost me RM211 so multiply 2 it will be RM422 well what to do then.

      Item that cost more than RM500 are taxable item especially Mobile phone. So what happen My O2 Cost me another RM221 ++ :) Guess what? TNT doesn’t ask me for the money,So i don’t have to pay this tax, basically TNT express help me to pay this Tax to Custom. I think it’s worth it :) Provided they never even call me in the first place when my phone reach KL

      Quexerra should you need more help do post your problem here. I believe i can help you since i bought more than 10 item from ebay…

    • From what i can see your item USD179 will be taxed by during custom clearance.

      Cause they imposed RM500 Max will be taxed.

      From what i can see, you are using USPS and by right their agent in Malaysia Is Pos Malaysia.

      I don’t think they provide your the USPS tracking number :) as they never gave mine also last time.

      But normally Pos malaysia is better since most of my item shipped using Pos malaysia will pass the custom and stupid procedure like this courier service company

      Heheheh So Double Check back with your Ebayer and to get the tracking number.

      Or else if things still didn’t reach you, i think you may want to charge back your credit card….

    • Owh.. I oredy ask the seller, he said if i want a tracking number, its gonna cost some USD. So, I prefer not. I think there is delay with my shipment because I don’t know whether USPS ship my item through air plane or sea ship. In the mean time, i’ll just have to wait.. I don’t have a tracking number, customs didn’t contact me, so the only thing i have to do is wait n wait again..

    • okay, one more thing. if the custom didn’t contact me, what should i do ? how can i know when the customs had seize my item ?

    • Normally this USPS service is a some kind of registered mail. So what happen they normally will send this package directly to you.

      Normally the custom will never ever call you, But the Pos malaysia will call you, since from what i can see here..if you are not lucky then you have to prepare the tax and the permit fee.

      Basically if you provided non p o box address this Pos people will come or call you :)

    • btw, what is your email paul ?

    • benreason at yahoo dot kom

    • hi ben…

      ya same model…im still using it..used for MP3….not really user friendly ba dat phone…susa nie..maybe because its a MP3 phone… cannot see the graphic if under the sun..:)

    • wahaha kalau gitu ndut rugi sket la sa nie kakakakakka

    • Damn!! Im doin an assignmeNt on launchin FedEx M’sia..Dint know FedEx cause such problems..

    • im also lost Rm 500++ when buying in ebay.. seller wanna fund me but i told him to send it again.. not my luck.. item not received until today.. is it custom or pos suck??

    • hsg: relax

      Ez: check your shipment tracking number and then call fedex see if ur item need custom declaration :)

    • hi!

      PART 1, i did bought a japanese mobilephone for the very first time and shipped via ems japan to malaysia with tracking and the phone arrived klia custom in two days. pos laju called me the next day to collect the BUNGKUSAN (mentioned by the post laju staff), when i arrived post laju and have been told that my BUNGKUSAN are restricted item and need to apply AP (thinking in mind at the time MATIlah kali ini…) if i want my docomo (my phone lah…)to be release bla.a..a……….
      PART 2, MINTA TOLONG lah encik… TOlonglah enCik…… (after not less than 20 TOLONG’s i guess) and the post laju staff ask me to see the custom officer (in the small room behind the post office near despatch area) my heart rate keep going-up……
      PART 3, and your guys (girls) guess how is the story going-on……… Ohh..DAMN NICE and friendly the custom officer HE talks more gently than my EM lecturer…. he open-up the parcel (CANTIK JUGA HP JEPUN NIEhhhh..ah..) and check there is no other unmentioned things inside…after paying the tax and he gave me my docomo. when leaving custom office (one step more to door frame) LAIN KALI JANGAN BUAT LAGI AH…. the custom officer remind me…..

    • Hi, I’m not sure but i think the problem is not with Courier Company, as they do ship the items to the countries within the advertised time. The problem as most of you have found is the the Malaysia Custom Dept. It really depends, I think, as to how much ‘Convenience Fee’ has been given to the specific dept. The company I had worked for had intended to set up a bonded ware house in M’sia and did not want to pay ‘convenience fees’ so the customs make it really difficult for the bonded warehouse to operate…claiming documents for shipping were wrong, info not submitted…all the reasons just to make it difficult..so finally the company packed it business and shipped it Singapore…no problems ever since.

      Anyway if you’re buying Telecommunication devices from abroad, customs will make it a point to insist for sirim certification. It is a law here….those HAM radio enthusiasts will be able to tell you why.

    • just wondering..i need to send stuff ordered from ebay to US..what service to use a..less than 3kg..if pos malaysia yg biasa2 cja bukan express brapa lama sampai a??

      thanks

    • Man..when i read ya’ll complaint about FedEx, i tried to find any email @ costumer feedback online on fedEx website. well guess what, none. i think they knew they’ll recieve trillion of complaints about ‘em. well anyway, thanks for ya’ll complaints. i’m about to use their service to post my bike. well, i have to use other service.

    • FedEx sucks everywhere! FedEx indonesia sucks too.

    • hello everyone,

      to be truth , i wanna share my experience when using fedex to ship my package from US to Malaysia. I have use their service for more than 40 times.. all the shipment that i made through fedex just taking 3 days delivery including custom clearance before it reach to my house.. even i bought macbook pro from ebay.. still no issue with customs.. all just cleared.. im really satisfied with their service , never got delay because shipment being held at customs or etc.. etc..

      the point is, when u have any shipment that come from overseas, make sure the sender pack it properly and declare it as a GIFT ( this will help you guys from being TAXED by the customs. )

      p/s: use express service with fedex.. satisfaction guaranteed.. i do not have any affiliation with fedex, just wanna share my experience. if got anything, u guys can shoot an email to : ajeeefuu@live.com

    • Hi everyone,
      I have a question, hope you all can help me!! but very urgent urgent!!!
      I had been ordered a iphone from United kingdom, so i made the payment to the person already, then after he told me that i need to pay extra delivery payment to the fedex again and and me transfer 83pound to he again! So may i know that is it delivery payment a pakages from UK to Malaysia the fedex need cost 83pound?
      Untill now i havent get my packages from the fedex yet, so i called the person of UK, he told me that because i didnt make the delivery payment yet, so fedex wont deliver the packages to me!!! Any else can help me????
      Thank a lotsss…!!

    • To mis-identify a purchase as a ‘gift’ is customs fraud. No reputable U.S. or EU retailer will ship a product abroad and sign a customs declaration claiming the contents as ‘a gift.” It’s fraud!

      On the other hand, you could have a friend living in the US or EU make the purchase for you, then they could ship the product to you as a “gift”.
      The downside to this is that the warranty for the product is going to be in the name of the purchaser, your friend

    • salam…
      saya baru2 ini kali pertama berurusan dgn syarikat kurier FEDEX di atas permintaan pelanggan…dah la nk kena lampirkan 4salinan invoices….

      barang yang saya kirimkan ke Filipina adalah barangan bernilai seperti gelang..
      cuba kalian bayangkan saya bagi 2kali alamat tmpt pelanggan saya tapi..
      pihak FEDEX Filipina kata saya bg alamat salah….saya tanya pelanggan saya dia bg email alamat yg sama jgk….beberapa kali beremail dgn pihak pengurusan FEDEX malaysia, last2 saya fedup dgn peel diorg!!!!
      nk pos balik brg saya pon saya nk kena bayar balik shipping cost..bodo betui la FEDEX ni…dh la take for granted pastu nk mintak byr balik…last2 saya pon dh rugi byk saya malas nk mtk pos balik..burnt camtu jela senang..diorg nk dispose brg sy ke nk pakai kt diorg ker lantak korang lah FEDEX Filipina…dah malas guna FEDEX yg TAK BOLEH dipercayai ini…

      orang bisnes nak untung ni rugi berlipat ganda pulak…


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