Beware when using Fedex Courier Service in Malaysia! (FEDEX SUCKS)
I told you that i bought a new O2 handphone right? that’s 4 days ago. I didn’t tell you all that i bought another handphone the next day. Brand (I-Mobile). This item is from Ebay too (but it’s also available in malaysia but only In KL i think)
Now the item shipped and waiting for custom clearance (KL) so, one guy from fedex called me just now and told me that my handphone need a permit so that we can do the custom clearance. So i said oh ok, how do i go about it, and Mr. Ram told me, i will find the agent in Kota Kinabalu to help you (if available) . What happen? less than 5 minutes he call back and inform me that there is no agent can provide the service in Kota Kinabalu.
So, i asked him back ,Mr. Ram, why i always have problem with Fedex service? as previously i had almost the same old problem, This happen when i’m waiting my camera lens to reach me. Custom hold the item for 2 days, and they (FEDEX) call me to verify the product and provide details (i mentioned everything from A-Z) ok. Finally the item sent to me after 1 week. (a long wait….)
I thought this is simply a procedure practice in Fedex Delivery (then i said it’s ok, at least my lense reach me) But when i face the same problem today, i don’t think this is normal, I bought severals item from US,Australia,China,UK (Nikon Point and Shoot Camera,Canon Digital SLR (Rebelxt),Nokia Hp (N95),Wide Screen LCD monitor (HannsG), O2 Accesories,(All delivery went smooth, no issues at all ,What’s the secret? Shipping service are not using Fedex)
Wierd? i think it’s wierd. i ask the guy, “i wonder how do you actually do business and handle your customer request, this is not right, How come when i use other courier service everything works fine? Nobody send me SMS as early as 3.00AM in the morning to confirm whether to clear the item in custom or not? Do you think i don’t want to pay item that i already paid?”, Mr. Ram ask me “what was the item you bought sir?”, I said, Digital Camera,Camera Lense, LCD monitor (i forgot to mention the hp)then he replied ” Sir, You can’t Compare Apple with Orange sir, you have to compare apply with apple” Aiyoooo, this guy try to confused me? (hehe funny), then i replied, Mr. Ram, I bought One Nokia Phone From USA (N95) and he said, “Oh really? no issues at all?” i said, “yeah no issues at all” Nationwide come to my office and deliever the item without any question.” He replied ” i think i know why, because that is NOKIA HP well known hp, while this one we don’t even know what is in there? what is the phone used for?” then i replied “Mr.Ram, this is just a standard hp, not even A super duper PDA phone like what i am expecting this coming monday (O2 Atom Exec)”
So i keep on telling him Fedex Service SUCKS, i said this is my second bad experienced (Don’t worry Mr. Ram, This will be my last time to use your service) He keep quite.
Then i ask him “how do we go about this?, as i really wonder how come others courier service no issues and fedex got issue?” he replied ” Ok, What i can do is , send me the details of your Handphone, so that i can ask the custom people to clear the item since this is just a standard Cell phone and available in malaysia, thats what i can do to help you, or worst come to worst, we may have to send the item back to thailand.”
Aiyoooo i spend 120USd for this and send back to the seller? Fedex malaysia, are u kidding me? Just now i told you about the agent to help me to get the permit to use the phone in malaysia right. You know how much it will cost me? RM350.00 that will double the cell phone price.
I said NO, A big NO with the PERMIT.
have you guys experienced any problem when you bought any item outside malaysia? especially using this courier service. Perhaps some of you may share the same problem. If you bought any Cell phone from Outside malaysia and you got it hassle free(Custome clearance) do let me know here
Some of you might wondering, what kind of Cell phone required permit to be used in malaysia? hahaha its I–Mobile phone (A Double Mint Gum size hp) (From Samart company) i think this company did use MAWI AF to promote the product (Eh, doesn’t mean i bought the product, i love mawi, YAY)
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i-mobile Music capsule 310Available:August 06 Specification
Connectivity
Feature
Battery
i-mobile Multimedia Package
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Popularity: 1% [?]
Jun 29th, 2007 at 3:47 am
FedEx…. I would have a party if they folded today. I had a $2,000 piece of equipment shipped to me by them — they dropped the package… we noted the damage to the driver. It was insured… after we set it up (computer component) and tried to make it function - guess what - the drop damaged it and it doesn’t work. File a claim — we did note damage and it was insured. Well … they want to inspect the packing - which — we don’t have anymore… BECAUSE - we weren’t told to keep it! Stupid - I know — I typically keep the packing on everything - but — since we noted the damage upon receipt and the driver inspected it - we figured the monstrosity could be disposed of. No way. Fedex says — the driver is NOT a Fed Ex employee, is not authorized to inspect a package and does not KNOW THEIR INSPECTION POLICY! (but I am supposed to!) So … we’re out of luck… Sitting on a $2K albatross…. NEVER, NEVER, NEVER will I work with FedEx again. They should be shot…. (can ya tell I just hung up the phone with them? lol) Whew — thanks for letting me air that!
Jun 29th, 2007 at 3:49 am
Believe or not, last time i sent one package from Kota Kinabalu to KL, you know the pacakage delayed 2 days at Custom KL what da hEll? then my boss call me eh, bro have u sent the package? and i said already i gave him the tracking number and the boss told me it was held at the custom.
And this FEDEX wants a complete detail about the product shipped SUCKS Fedex Malaysia SUCKS SUCKS SUCK FEDEX Malaysia SUCKS
Jul 17th, 2007 at 2:25 am
hi ben…..
next time used very trusted one like DHL & UPS…not having problem at all…
Jul 17th, 2007 at 2:26 am
BTW ben
i got the same hp…bought in KK la..wisma merdeka at RM299…
Jul 17th, 2007 at 2:40 am
Ndutt, alalala rugi la nie
hehe tebeli suda kekekkakak pa leh buat sama brand ka ndutt?
Jul 17th, 2007 at 7:50 am
Hi there!! I’m also experiencing with the same problem. As u can see, 1 month ago I bought Palm Treo 650 from ebay. Its a smartphone and it cost me USD179 + Shipping USD25. The item was delivered using USPS (United States Postal Service) and it was supposed to reach me in 2 weeks period. Until now I have not yet received my item and I’m not happy about it. I searched the ebay forum and some Malaysians posted that the customs is the problem. I’m sure that my Palm Treo has arrived in 2 weeks time but my item is kept and held by the customs.
Jul 17th, 2007 at 7:53 am
and if the customs had it, why they don’t call or somehow contact me ? The seller told me that he already ship the item to me and told me it must be the customs who are behind all these problems. Anybody had these problems and solved it ? please contact me. Bukan FEDEX saja sucks you know.. tu k#$t4m pun sama saja..
Jul 17th, 2007 at 8:32 am
HI quexxera,
I recieved both my phone today, The O2exec and the I mobile smallest phone
So one from TNT Express and another one is FEDEX.
If you have your tracking number or airway bill number you should be able to track your item. I tracked mine
i supposed to have the phone on the 2nd july
But since Custom required this Mobile Phone declared with permit from sirim, I have no choice but to get the permit from Sirim, Each phone cost me RM211 so multiply 2 it will be RM422 well what to do then.
Item that cost more than RM500 are taxable item especially Mobile phone. So what happen My O2 Cost me another RM221 ++
Guess what? TNT doesn’t ask me for the money,So i don’t have to pay this tax, basically TNT express help me to pay this Tax to Custom. I think it’s worth it 
Provided they never even call me in the first place when my phone reach KL
Quexerra should you need more help do post your problem here. I believe i can help you since i bought more than 10 item from ebay…
Jul 17th, 2007 at 8:38 am
From what i can see your item USD179 will be taxed by during custom clearance.
Cause they imposed RM500 Max will be taxed.
From what i can see, you are using USPS and by right their agent in Malaysia Is Pos Malaysia.
I don’t think they provide your the USPS tracking number
as they never gave mine also last time.
But normally Pos malaysia is better since most of my item shipped using Pos malaysia will pass the custom and stupid procedure like this courier service company
Heheheh So Double Check back with your Ebayer and to get the tracking number.
Or else if things still didn’t reach you, i think you may want to charge back your credit card….
Jul 17th, 2007 at 9:38 am
Owh.. I oredy ask the seller, he said if i want a tracking number, its gonna cost some USD. So, I prefer not. I think there is delay with my shipment because I don’t know whether USPS ship my item through air plane or sea ship. In the mean time, i’ll just have to wait.. I don’t have a tracking number, customs didn’t contact me, so the only thing i have to do is wait n wait again..
Jul 17th, 2007 at 9:41 am
okay, one more thing. if the custom didn’t contact me, what should i do ? how can i know when the customs had seize my item ?
Jul 17th, 2007 at 9:43 am
Normally this USPS service is a some kind of registered mail. So what happen they normally will send this package directly to you.
Normally the custom will never ever call you, But the Pos malaysia will call you, since from what i can see here..if you are not lucky then you have to prepare the tax and the permit fee.
Basically if you provided non p o box address this Pos people will come or call you
Jul 17th, 2007 at 9:48 am
btw, what is your email paul ?
Jul 17th, 2007 at 9:52 am
benreason at yahoo dot kom
Jul 23rd, 2007 at 6:38 am
hi ben…
ya same model…im still using it..used for MP3….not really user friendly ba dat phone…susa nie..maybe because its a MP3 phone… cannot see the graphic if under the sun..:)
Jul 23rd, 2007 at 3:02 pm
wahaha kalau gitu ndut rugi sket la sa nie kakakakakka
Aug 19th, 2008 at 12:46 am
Damn!! Im doin an assignmeNt on launchin FedEx M’sia..Dint know FedEx cause such problems..